1. Customer Service Policy
Commitment: BritBusTravel aims for high client satisfaction, offering reliable support via email, phone, and social channels during business hours.
Feedback: Feedback is encouraged to improve service; complaints are handled within 48 hours.
2. Data Protection Policy
Personal Data Use: Data is collected to facilitate services and improve user experience, in line with UK GDPR regulations.
Data Sharing: Data is shared only as needed with trusted third parties for marketing, analytics, or customer service, ensuring secure processing.
3. Payment & Refund Policy
Payment Methods: Accepts credit/debit and secure online payments; full payment required at booking.
Refunds: Refunds depend on ticket type and timing of cancellation, generally available within 10 days if approved.
4. Cancellation & Rescheduling Policy
Client Cancellations: Cancellations must be made 48 hours before departure, with fees potentially applying.
Company-Initiated Changes: In case of scheduling changes by BritBusTravel, clients may reschedule or request a refund.
5. Health & Safety Policy
Safety Standards: All transport meets UK safety regulations, ensuring a safe journey.
COVID-19 Measures: Follows local guidelines for COVID-19 to protect clients, including mask and sanitation requirements.
6. Environmental Responsibility
Sustainability Commitment: BritBusTravel focuses on reducing environmental impact by minimizing waste and supporting eco-friendly partners.
